Our BPO services allows our clients to be more flexible while focusing on the core competencies on their business.
Key employees are herewith released from performing non-core or administrative processes to invest more time and energy in building the firm’s core businesses. Focusing the workforce on key drivers (sales, product development, etc.) is a key factor for a company to create a competitive edge.
The BPO model we propose is based on Operations Excellence (OPEX) and high level automation. Below are the different steps we follow with our clients to successfully complete an outsourcing process:
1. Statement of Work (SOW): Clear definition of what will be the activities and scope under each stakeholder’s responsibility.
2. Service Level of Agreement (SLAs): Quality, quantity and turn-around standards are agreed with the client for each of the outsource processes.
3. Knowledge Transfer (KT): Define and structure a training plan to ensure all knowledge is properly received from the client subject matter experts. We follow a multi-gate approach to minimize the impact of the KT in the client operations.
4. Works Instructions (WIs): Each outsourced process is documented in order to provide reliable guidelines to Mobbiz Solutions team and also ensure a complete alignment with the client’s expectations. WIs will be audited (when provided by client) or produced during the KT process.